Job openings for customer service executive in thane

Job description

Responsibility :

Maintaining a positive, empathetic, and professional attitude toward customers at all times
Responding promptly to customer inquiries.
Handling the customer queries via email, phone calls and face-to-face.
Acknowledging and resolving customer complaints.
Knowing our products inside and out so that you can answer questions.
Processing orders, forms, applications, and requests.
Keeping records of customer interactions, transactions, comments, and complaints.
Communicating and coordinating with colleagues as necessary.
Sending thank you mailers to walk-ins customers.
Sending a welcome call and a welcome letter to the customer.
Tracking and follow up for collections.
Coordinating for site visits.
Updating the existing customers on the on-going projects on regular basis.
Responsible for all documentation, support and feedback information post sales from booking till the possession of property.
Coordination for the registration of the flat.
Inter- departmental coordination with legal, projects, and accounts etc. on various matters.
Preparation of MIS.
Arranging activities, events for the existing customers.
Snagging and De- snagging of the apartments before handing over the flat to the customer.
Handing over the flats to the customer.

Job Requirement

Bachelor's degree in Business, Marketing, Communications, or related field
Strong communication skills and should be able to deal with different types of people
Demonstrates a positive, enthusiastic, friendly attitude
Ability to multitask, prioritize and manage time effectively.
Excellent managerial and presentation skills.